Shipping policy

Last Updated: 9 September 2026

Thank you for shopping with ConceptXYZ. All orders are prepared and dispatched from our base in Devon, United Kingdom.

Order Processing

Many ConceptXYZ products are manufactured in small batches or made to order.

Estimated processing times are shown on individual product pages. We aim to prepare and dispatch orders as quickly as possible, but processing times may vary depending on the product and current order volumes.

You will receive confirmation when your order has been dispatched.

UK Delivery

UK orders are shipped using the delivery service shown at checkout.

The estimated delivery time displayed at checkout begins after your order has been dispatched.

Delivery times provided by postal and courier services are estimates and may occasionally be affected by delays outside our control.

Shipping Costs

Shipping charges are calculated and displayed during checkout before payment is taken.

Where free delivery is offered, this will be clearly stated on the relevant product page or during checkout.

International Delivery

We may offer delivery to selected international destinations. Available countries and shipping charges will be displayed at checkout.

International customers are responsible for any customs duties, import taxes, handling charges or other fees imposed by the destination country unless specifically stated otherwise.

International deliveries may also be subject to customs delays which are outside our control.

Delivery Address

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We will try to amend the address if the order has not yet been dispatched, but we cannot guarantee that changes will be possible.

ConceptXYZ cannot accept responsibility for orders delivered incorrectly where an incorrect or incomplete address was supplied by the customer.